Predictable monthly costs through defined offerings
Remove the cost and need for internal support resources
Eliminate on-site Hardware
High levels of performance monitoring
Unique server migration capabilities using our iMigrate product
Optimisation of architecture
Remove single point of reliance for application knowledge
To host the existing application estate Intec work closely with IBM Softlayer, part of IBM’s Cloud Service division and a leading dedicated server, managed hosting and cloud computing provider. We utilise SoftLayer to host your Domino application estate.
Using Softlayer’s secure Domino hosting environment can reduce your administration to zero as we take care of all of the maintenance, backup and running of your server. Featuring clustered dedicated servers and load balancers or choose shared multi-tenant hosting for a lower cost alternative.
THE RELIABILITY OF YOUR INFRASTRUCTURE, AVAILABILITY OF YOUR APPLICATION AND SECURITY OF YOUR DATA IS VITAL – REST ASSURED YOU CAN HAVE COMPLETE CONFIDENCE WITH OUR SOLUTIONS.
The Intec Managed Application Hosting Service provided by IBM SoftLayer is backed by SLAs around the entire solution – from the hosting infrastructure to managing and supporting the application.
Softlayer embraces the idea that
…….virtualisation is a choice with a flexible set of options
…….resources can be shared, dedicated or mixed
But you have the ultimate choice.
Softlayer is designed to offer complete transparency from network topology down to the hardware
Increased visibility means you can have more control over your application and its performance – as well as security and compliance management
Intec will work with IBM to ensure the environment is adequately licenced from an IBM software support perspective.
Your current user community will be migrated along with Application Security settings intact.
Intec’s iMigrate migration tool will assist with the analysis and migration of applications and users to the new environment. iMigrate also manages security configuration on the new server. The future environment will be documented and agreed with you in preparation for the new server deployment.
The new Domino server and Domain will be installed and prepared ready for applications to be migrated from the current environment. This includes configuring IBM best practice house keeping activities to ensure the server efficiency is optimum. Intec will work with you to ensure appropriate Back up procedures are in place and that consideration is given to recovery procedures in the event of a disaster.
Understanding the functional and technical details of the applications and environment is key to providing a high level of support to our customers.
Intec would take the approach of working closely with key people within your organisation to gain high level knowledge of the applications by filling out an Application Support Document for each supported Application. This template gives a basis for collecting ‘standard’ support information for each application based on internal knowledge – found through meetings with both key stake holders from the business and also any available technical personnel supporting the Infrastructure on a day to day basis.
Any existing Standard Operating Procedures would be reviewed and suggestions for improvement would be made. It is also usual to review previously recorded Help Desk problems to check for repeating problems and determine whether improvements to the applications can prevent similar problems in the future.
We will work with you to agree designated personnel authorised to raise a support call. Once the support request has been determined as related to the Domino applications or infrastructure and information passed to Intec, it will be logged in our Help Desk system and assigned a “priority” in agreement with the end user according to the nature of the request and required fix time.
Through Intec’s ISO9001 accredited procedure for Support Call Management we can demonstrate the normal process of logging calls in the Intec Help Desk system, daily monitoring of open calls and escalation process. We provide a monthly report with comprehensive information relating to support logged in the period.
Intec can create a unique service level agreement that meets your exact requirements. Our all-inclusive pricing model provides one monthly fee for all of your needs, allows you to manage to a budget, and provides the flexibility you need to adapt to changing requirements without penalty.
Contact us now for a free of charge readiness assessment and cost calculation.
At Intec we collaborate with our clients, bringing together business insight, significant experience and technology to provide a distinct advantage in today’s rapidly changing business environment. Through our integrated approach to problem solving, solution design and execution we help turn our customers strategies into action. With over 25 years experience our mission is to help our customers to anticipate change and profit from new opportunities.